Pre-sales questions

Q. Will you place ads on my site?

A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money on their web sites?

A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?

A. We take PayPal as well as checks. Payment must clear before account is activated, so paper checks will delay your activation.

Q. Are your servers Unix or NT?

A. Our servers are Linux Red Hat 7.3 and Red Hat 9.0.

Q. Do you allow adult sites?

A. No, we don’t allow adult sites. We don’t want our servers banned for inappropriate content.

Q. Is tax included on my monthly or yearly plan?

A. Web hosting services are not taxable in Virginia

Q. What control panel do you use and do you have a demo?

A. The control panel we use is called Cpanel. A demo of Cpanel can be found here

Demo username and password: x3demoa (if prompted)

Q. Can I host friends?

A. Yes, you may host your friends’ sites if you are on an account that has space, bandwidth and if additional domains are part of your package.

Q. How long does it take to set up my account?

A. Your account will be set up automatically, usually within 15 minutes of payment confirmation.

Q. Are there any hidden costs or setup fees?

A. No.

Q. Do you offer telnet or shell access?

A. No. Due to security reasons, we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager. You also have the ability to set up cron jobs.

Q. Can I password-protect directories?

A. Yes, you can password-protect directories within CPanel.

DNS

Q. How long does it take to get my domain working?

A. It can take from 24-48 hours for a domain to fully propagate, though it is frequently faster.

Q. To what do I set my domain’s name servers?

A. Please read your welcome e-mail. If you have lost your welcome e-mail, you can e-mail us requesting your dns.

Control panel

Q. Do you have a manual for the control panel?

A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to log in to my control panel?

A. You go to http://yourdomain.com/cpanel

Q. How do I make sub-domains?

A. If your account comes with sub-domains, just log in to your control panel and click “domain management.” Inside of domain management, you will see a place to manage and add sub-domains.

FTP

Q. Where can I download a free FTP?

A. We recommend downloading WS FTP from here or File Zilla, a free FTP software (available for both Mac and Windows) from here

Q. It is not letting me upload my files. What’s wrong?

A. Make sure you are uploading to the right web directory, which is the public_html folder.

Q. Why doesn’t my ftp password change when I change my Cpanel password?

A. Please allow 24 hours for your FTP password to sync with your Cpanel password.

Paths

Q. What is the path to my users files?

A. The path is /home/username/public_html

Q. What is the local path to perl?

A. The path to perl is /usr/bin/perl

Q. What is the path to curl?

A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?

A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?

A. The path to convert is /usr/bin/

Q. What is the path to sendmail?

A. The path to sendmail is /usr/sbin/sendmail

E-mail

Q. How do I create e-mail accounts?

A. To create an e-mail account, log in to your control panel and click add/remove e-mail accounts.

Q. What do I use for both incoming and outgoing mail server?

A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my e-mail using my browser?

A. yourdomain.com/webmail/

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?

A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?

A. Login to your cpanel and click MySQL Databases. After your database is created, you can manage it from phpmyadmin.

Software Versions

Q. What version of php are you using?

A. We are using version 5.2.17

Q. What version of perl are you using?

A. We are using version 5.8.8

Q. What version of MySQL are you using?

A. We are using version 5.1.52

Q. What version of cpanel are you using?

A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Billing

Q. How do I execute the 30-day money-back guarantee?

A. Simply e-mail us your username, password and why you wish to cancel, within 30 days, and we process your refund in less then 24 hours. Please be sure to back up any files and databases, as they will be deleted upon processing the refund and closing the account.

Q. How do I make a payment?

A. All online payments are recurring. Your payment will automatically be deducted from your PayPal account.

Q. How do I stop billing?

A. If you wish to close your account, simply e-mail us your username, password, and why you wish to cancel. You must also include, “I give you permission to delete my website and all of its content.” Please be sure to back up any files and databases, as they will be deleted closing the account.

SSL

Q. What is the difference between shared ssl and private ssl?

A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?

A. Please e-mail us to purchase this.

Q. Whats the path to the free shared ssl?

A. We need to activate manually the shared ssl on each site that will require it.

Q. I’m going to purchase my own ssl. What do I need to know?

A. Our servers are Apache + Mod SSL. If you require assistance from us to install it, you will be charged a $30 installation fee.

Q. How do I transfer an ssl?

A. Every company that sells ssls has a different transfer procedure. Please ask the supplier from whom you purchased it.

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!

A.  To create a sub domain, cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn’t have a folder already named by that name. If it does, the sub will not work. Example:  I want to create the subdomain test.cdghosting.com, so my sub name is going to be test. If I already have a folder in my ftp named test, I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?

A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name:
forum.aol.com is a subdomain.
www.forum.aol.com is not a subdomain.

Addon Domains

Q. What is an addon domain?

A. An addon domain is a fully functional domain that will work out of a folder in the ftp of your main site.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!

A. You cannot create an addon domain if your dns hasn’t propagated to the server already. So, after you change the site’s dns that you are trying to add, you will need to wait 24-48 hours before attempting to create your addon domain.

There are three fields cpanel requests when creating an addon domain.

1. “New Domain Name:” You will put in the newdomain.com. Do not put www in the name!

2. “Username/directory/subdomain Name:” This will be the folder cpanel creates in your main account’s ftp. MAKE SURE that the name you give it doesn’t already have a folder. Example: If you want to give it the username chris, you cannot already have a folder in your account named chris. If you do and still try to create the username chris for the addon domain, you will mess a lot of things up!

3. “Password:” Fill in any password you want here.

Q. Help! I added an addon domain. Why did it say subdomain added?

A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain. In fact, it is an addon domain.